Support
How can we help?
Quick answers, direct help, and account tools for Pro subscribers. Every ticket is read by a human.
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Expected response: within 24 hours
Frequently asked
How do I reset my password?
Go to the login page and click "Forgot password." Enter your account email and you'll receive a reset link within a minute. If it doesn't arrive, check spam or email support@energydealwatch.com.
How do I export deal data to CSV?
From your dashboard, open Deal Tracker and apply any filters you want. Click "Export CSV" in the top right — the export respects whatever filters are active. Pro subscribers get unlimited exports.
Why is a deal marked "Undisclosed"?
When neither party publicly announces the deal value, we mark it Undisclosed rather than estimate. This keeps our aggregates accurate and honest. You can still see the deal in the tracker, sortable by sector and country.
How often is the deal database updated?
New deals are added daily, typically within 24 hours of public announcement. Older records are periodically revised when new information surfaces (e.g., closing terms, advisor names).
How do I cancel my Pro subscription?
Go to Account Settings → Billing → Cancel Plan. Your access continues until the end of the current billing period. No questions asked, no retention calls.
Can I use the data for internal reports?
Yes. Pro subscribers may use data for internal analysis, reports, and presentations. Redistribution, resale, or publishing our database in bulk requires a separate commercial license — email support@energydealwatch.com.